FAQ - QUESTIONS AND ANSWERS

TICKET AND PASS PURCHASE

Where and when can I buy tickets or passes?
You can buy them on the Festival website and at the box offices from 27 October.

How much do single tickets cost?
A single ticket costs 3.50€. Prices and discounts will be available soon on the Festival website.

Can I buy tickets on the day of the screening?
Yes, subject to availability. You can buy them online or at the box offices.

Do I need to print my tickets?
No. You can enter the screenings by showing your ticket on your phone.

I haven’t received my ticket or pass by email. What should I do?
Check your spam folder. If you can’t find it, email us at publicos@festivalcinesevilla.eu with the name and email address you used for the purchase.

passes

How many types of pass are there?
There are five types of pass: Individual, Duo, Senior, Youth and Unemployed. Prices, conditions and where to buy each one will be available soon on the Festival website.

Can I buy several passes at once?
Yes, you can buy as many passes as you like, but each one must be linked to a different email address.

Is there a limited number of passes?
Yes. We recommend buying yours before the Festival starts to make sure you don’t miss out. Sales will continue during the Festival while passes are still available.

How do I redeem my pass?
You can redeem it online or at the box offices. We recommend redeeming it online to avoid queues.

If I buy my pass on the website, can I redeem it at the box offices?
Yes. Even if you buy it online, you can redeem it either on the website or at the box offices, whichever you prefer.

Can I share my pass with someone else?
Only with the Duo and Senior passes, which allow the use of double tickets. All other passes are personal and only one ticket can be used per screening.

CHANGES AND REFUNDS

Can I return or exchange a ticket or a pass?
No. Once purchased, tickets and passes cannot be exchanged or refunded, unless the programme is changed or a screening is cancelled.

PROGRAMME AND VENUES

Where can I find the programme?
The full programme will be available soon on the Festival website.

Where are the films screened?
Screenings will take place at all of these venues: MK2 Nervión Plaza, Odeón Plaza de Armas, Cine Cervantes, Teatro Alameda, Avenida 5 Cines, Cartuja Center CITE, Espacio Turina, CICUS and Caixaforum.

Are the films subtitled?
Films are screened in their original language with Spanish subtitles. The language and subtitles for each film are shown on its page on the website and in the printed programme.

Can I enter the screening room after the film has started?
No. Once the screening has begun, entry to the room is not permitted. We recommend arriving 15 minutes early.

PROFESSIONAL ACCREDITATION

I work in the film industry. How do I get professional accreditation?
You can apply for accreditation until 21 October.

All the information (requirements, types of accreditation and conditions) is on the professional accreditation page. The application link is at the bottom of that page.

VOLUNTEERING

I want to volunteer this year. Where do I submit my application?
To take part as a volunteer, fill in this form.
Once you have submitted it, we will contact you to confirm your registration.

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