ACCESS WILL NOT BE PERMITTED ONCE A SCREENING HAS STARTED out of respect for the other spectators. It is recommended that you acquire or exchange your tickets as early as possible to avoid queues and the refusal of access because of any delay caused by the wait.
Check the details on your ticket very carefully when you acquire it.
The exchange of season tickets and the purchase of tickets are subject to the capacity of the cinemas.
Tickets cannot be refunded or changed. Once you have acquired your ticket it cannot be changed nor can the amount be refunded unless there is a programme change or cancellation by the SEFF. In such cases, the amount will be returned via the original method of payment, and in the case of a programme change you will get another ticket for another screening at the box offices of the cinema or theatre where the incident occurred.
The festival does not accept responsibility for the loss or theft of season tickets or tickets.
Tickets for festival screenings are not numbered, with the exception of tickets for the Opening and Closing Galas.